THE MONTECRISTI GUARANTEE

Montecristi guarantees that if you do not like your new hat for any reason, you may return it for a full refund minus shipping charges.

Our Restoration Services*

We can remake your Montecristi hat to restore it to its original, perfect fit, or even re-shape it completely to give you a new look using the same material. We can also remove stains, replace your hat’s sweatband, or fit your hat with a new hat band from our collection.

We will need the hat in hand to determine what services are recommended. Please phone or email us to arrange for these services.


*Service charges to be determined at time of inspection.


FINE HAT CARE

With proper care, you can enjoy your Panama or fur felt hat for decades.

Hand-woven paja toquilla fibers and fine beaver and mink felts alike are naturally durable. But mishandling, dirt, and extremes of temperature or moisture can damage them or alter your hat’s shape. And, of course, any stains should be promptly treated.

Handling Your Hat

When picking up or removing your Panama or fur felt hat, lift the crown with your open palm or hold the brim. You should never pinch your hat’s crown between your fingers.

Between wearings, use a hat rack or a hat block with the correct shape. Don’t use hooks, which can distort your hat’s shape over time. And never leave your Panama hat in a car on a warm day — high heat may damage its paja toquilla fibers.

When resting your hat on a flat surface, place it on its crown so that its brim keeps its shape.

Storing Your Hat

Correct storage of your Panama or fur felt hat is a must. If possible, store your hat in its original box, and leave it someplace cool and dry. Remember to clean it first with a soft whisk brush or horsehair brush.

Rain and Your Hat

Panama and fur felt hats cope with water differently. Panama hats were created to protect wearers from the sun, not the rain, and can lose their shape if soaked through. However, water resistance is one of the chief advantages of fur felt.

If your hat becomes wet, carefully shake off any excess water and let it dry naturally. A fur felt hat can then be lightly brushed.

A Panama hat that loses its shape can be repaired at home. Hold your hat over steam or boiling water and gently work it back into shape. Blow-drying is not recommended. You can reshape the brim with an iron, but only use the lowest heat setting, and always place a cloth between the iron and your hat to protect the fibers.

Regular Maintenance

The natural fibers of your Panama hat can dry and crack in hot weather. A light misting of water from time to time will help preserve your hat. Fur felt hats, on the other hand, don’t need extra moisture. Nor do they need special waterproofing sprays or treatments.

If you own a Panama hat, occasionally wipe it down gently with a soft, lint-free cloth, or brush it with a soft whisk brush or horsehair brush to remove any dust and dirt.

We also recommend a horsehair brush for fur felt hats. Starting at the crown, brush your hat with light, counter-clockwise strokes. If your fur felt hat gathers any lint or pet hair, use a lint roller to safely lift it up.

Removing Stains

Try not to allow stains to soak into the natural fibers of your Panama hat. At the same time, always be cautious when treating stains.

If the stain is on the surface, dampen a cloth in cold water and lightly rub in the direction of the weave. If necessary, add a small amount of mild, colorless soap to the water. You may also try using pre-moistened facial wipes.

Deep-set stains, and tough stains like blood, red wine or oil-based stains, call for professional cleaning. Straw hat cleaning kits are available, but we don’t recommend their use on a hat by Montecristi.

A soft cloth and cold water may also remove stains from your fur felt hat. Alternatively, use a soft rubber sponge dipped in cold water.